Customers make your business and give your employees an opportunity, when you treat customers bad you get reviewed and potentially lose business due to your actions.
After calling into the branch manager Edgar Freeman, listened to the issue and his exact words after my explanation where I was babbling, really coming from a guy who has made my family spend hundreds on POA's that the institution is supposed to keep safely on file. This guy needs a serious reevaluation as this type of correspondence is not necessary and very unprofessional. A branch manager, very disappointed.
Great customer service! Edgar, the bank manager is really nice and helpful. And Sarah, a banker, is great at actually listening instead of selling me things I don't need.
Spoke to corporate and they have had the POA on file the whole time and sent it to the location, they mislead the account owner and told her she had to come in and change her account info or they were going to close the account. She was in tears with all this confusion. Nice work Wells Fargo Lexington, not to mention now I am locked out of paying her bills, you will be the ones dealing with this...Worst banking experience ever!
I have been using this bank for years 2006 to be exact for a family member that is no longer able to manage things herself, I manage everything for this person. Over the years I have had to provide a POA for managing my family members information. About every 2 years I run into an issue where they claim to not have it on file, I explained that I have turned one in every year since 2006, faxed to corporate on many occasions and hand delivered on others.
EDIT: Called back to get more details on the problem only to be hung up on by the assistant Nancy McCormick these people have serious customer service issues. A very small town bank that has no common sense when it comes to doing things right. Hang up on the people who employ you isn't the best of ideas, this lady needs to be reevaluated, you cant be a CS agent and hang up on your customers if you do, you get reviewed.
Wells Fargo Bank is a US Bank based in Lexington, Virginia. Wells Fargo Bank is located at 101 S Main St, Lexington, VA 24450, USA.
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