My husband and I came in 7 months before our wedding to get his measurements and rental info. We were told to pick up the bridal party tuxes ASAP the day before our wedding due to a sale going on; my mom and I opted to pick up his, my dad's, and my brother's 2 days before. The woman at the register told us to let them know first thing the next morning if they didn't fit. We get to the place we're staying at, my husband tries his on... the sleeves look like a kid trying to fit into their old jacket. Keep in mind, THEY personally measured him.
No big deal, the woman said to let them know. Right? Wrong. He went the next day with my brother (whose also didn't fit) and was more or less told to suck it and deal with it. If you tell us to let you know if they don't work, but then refuse a solution - you lied. They made a big deal that the seamstress was out of town and nothing could be done. So my mom went in and had to convince them to at least fix my husband's - these are pictures and video we'll have for life and he'd look ridiculous with such a poorly fitting tux jacket. Somehow after this, a seamstress magically was available to fix it.
I bet we would have been treated differently if we were locals. Horrible, biased customer service.
Alvin Dennis Inc is a US Clothing Store based in Lexington, Virginia. Alvin Dennis Inc is located at 102 W Washington St, Lexington, VA 24450, USA.
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